By Bob Lujano

As a person with a physical disability who uses a wheelchair, I have experienced many issues with public transportation services, including bus ramps not working, access to underground subways not in service due to inoperable elevators and inaccessible bus waiting areas – not to mention a good deal of inconsideration for people with disabilities using public transportation services.

With that in mind, know that navigating transportation services as a person with disability requires careful planning and awareness. To help make your experience efficient and more dependable, here are some tips and suggestions:

1. Know your rights
   • Understand Accessibility Laws: Familiarize yourself with laws, such as the Americans with Disabilities Act (ADA), that ensure public transportation systems must be accessible. This knowledge helps you to advocate for your rights if you encounter barriers.[1] The ADA is a federal law that prohibits discrimination by state and local governments.
   • Report Issues: If you encounter broken accessibility features (like ramps or elevators), report them immediately to transit authorities to ensure they are addressed.[2]
2. Use Transit Apps and Websites: Many transit systems offer apps or websites with real time updates, route information and accessible features. These tools can help you plan your trip and avoid delays.[3]
   • Plan Ahead
   • Book Paratransit Services Early: For door-to-door services like paratransit, always schedule your ride well in advance, as these services often require prior booking.
3. Communicate Your Needs
   • Notify Staff or Drivers: If you require assistance with boarding or seating, inform drivers or transit staff beforehand on how they can best assist you.
   • Carry Identification: Keep a disability identification card or any necessary documents with you in case you need to access specific services or discounts.[4] Apply for a reduced fare or disability specific ID card from local transit authority. Medical documentation may be needed by a physician to verify disability.
4. Check Accessibility Features
   • Public Transit Accessibility: Make sure that the routes you choose include accessible vehicles with features like low floors, wheelchair ramps and audio/visual announcements.[5]
   • Ride-Sharing Options: When using services like Uber or Lyft, check if accessible vehicles are available in your area. Many ride-sharing platforms now offer vehicles that can accommodate wheelchairs or mobility aids.
5. Stay Safe and Prepared
   • Necessary Assistive Devices: Ensure you have all the equipment you need, such as a wheelchair, cane or hearing aids, and ensure they are in good working condition.[6]
   • Have a Backup Plan: Service disruptions can happen. Having a backup route or alternative transportation options can save you time and reduce stress.
6. Use Discounts and Special Programs
   • Access Discounted Fares: Free public transportation systems offer reduced fares for people with disabilities. Look into local programs or passes that could save you money.[7]
   • Explore Specialized Services: Some cities offer specialized transportation services for people with disabilities. Check if there are any free or subsidized services in your area.
7. Join Support Networks
   • Connect with Others: Connections on social media or with local disability advocacy groups can provide valuable tips, information and resources. Connecting with others who face similar transportation issues can help you stay informed and find new solutions.[8] (Center, 2025).

Additional Resources

• National Aging and Disability Transportation Center (NADTC) promotes the availability and accessibility of transportation options that meet the needs of older adults, people with disabilities and caregivers.
• The Accessible Transportation Resource (ATRC) works to develop and promote strategies that make transportation services more accessible for people with disabilities, older adults, family caregivers and others in their support networks.
• Rides in Sight (RIS) is an information and referral service dedicated to helping individuals find reliable local transportation options tailored to their unique needs.
• Findhelp connects people with service programs in the community including transportation.
• Easterseals improves transportation by helping to solve mobility challenges and promoting community connectivity.
• *Uber WAV (wheelchair-accessible vehicle) makes it easy for people using scooters or wheelchairs to secure a ride. In addition, WAV driver-partners receive third-party certification.
• *Lyft Up works to make sure everyone has access to affordable, reliable transportation to get where they need to go — no matter their age, income, zip or postal code.

*As with any rideshare service, it’s essential to be mindful of safety.

By following these key tips, you can pass through transportation systems more effectively, ensuring you have the access and support needed to travel independently and confidently. Happy and safe travels!

CDC.gov. (2024, July 16). CDC Newsroom. Retrieved from CDC Newsroom: https://www.cdc.gov/media/releases/2024/s0716-Adult-disability.html

[1] The ADA & Accessible Ground Transportation | ADA National Network

[2] ADA Regulations | FTA

[3] 15 Smartphone Apps for Travelers with Disabilities – Wheelchair Travel

[4] The Americans with Disabilities Act | ADA.gov

[5] DOT Issues Final Rule Establishing Accessibility Standards for Pedestrian Facilities in the Public Right-of-Way | US Department of Transportation

[6] Mobility Devices | ADA.gov

[7] Transportation Services for Disabled Adults: Finding the Right Ride

[8] Inclusive Transportation | ACL Administration for Community Living