When communicating with a client who is deaf or hard of hearing, gain his or her attention first before starting the conversation (i.e., tap the client gently on the shoulder or arm).
Look directly at the client, face the light, speak clearly and in a normal tone of voice, and keep your hands away from your face. Use short, simple sentences.
If the client uses a sign-language interpreter, speak directly to the client not the interpreter.
If you do not have a text telephone (TTY), dial 711 to reach the national telecommunications relay service which facilitates the call between you and the client who uses a TTY.
