- When interacting, speak directly to your client. If there is a companion or interpreter present, always direct your comment to your client.
- Respect your clients' assistive devices (canes, wheelchairs, crutches, communication boards, etc.) as their personal property. Unless given specific and explicit permission, do not move, play with, or use them.
- Be considerate of the extra time it may take your client to transfer between exercise machines or complete an exercise routine.
- Never assume that your client needs your assistance. It is always polite to offer your assistance, but once you have offered, wait for a reply before acting. If your client accepts your offer, wait to be directed.
- Never make assumptions, in general. For example, not everyone with a mobility impairment uses a wheelchair. Many disabilities can be hidden, such as learning differences, balance difficulties, etc., and may or may not be visible. Therefore, avoid making assumptions and, instead, get to know your client's individual needs, preferences, and abilities.
- If you are uncertain about what to do when interacting with your client, ask. Most people would rather answer a question about protocol than be in an uncomfortable situation.