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NCHPAD - Building Healthy Inclusive Communities

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Rules for Working with a Person with a Speech Impairment


  • If you do not understand your client, do not pretend that you do. Ask the client to repeat what he or she said, then repeat it back to them for confirmation.
  • If necessary, try to ask questions that require shorter answers or a nod of the head.
  • Do not speak for the client or attempt to finish his or her sentences.
  • If you are having difficulty understanding the client, consider writing as an alternative means of communicating. Remember to first ask the client if this is acceptable.

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