Management and Operations graph including assessment, risk management, operations, and training

The staff member in the field that directly provides the challenge course service or program is typically called a facilitator. This section of the survey corresponding to the standards is titled "Facilitator Competencies," and includes general facilitator competencies, general inclusive activity management, non-belayed activities, and belayed activities (see "Facilitator Competencies Means," items 19-40).

Items 19 through 26 deal with general facilitator competencies working with participants with disabilities. Applying program safety and operational practices, philosophy, ethical guidelines, and safe applications of equipment (Q19-22) with participants with disabilities could be considered facilitator strengths for these programs. Areas of comparatively low competency include: "Use of effective warm-up activities that prepare participants with disabilities for the physiological requirements of the program (Q24)," and "Assessments of participants with disabilities are performed in order to design programs and activities that appropriately sequence participants toward identified goals (Q25)." The first of these lower-scoring competencies presents concerns about physical safety and the second calls into question a number of concerns about how prepared programs are to serve participants with disabilities.