Michelle and Antoine are on their honeymoon visiting a state park, where they decide they would like to participate in the interpretive hike, which shares important history about the park and surrounding area that they are visiting. Michelle is deaf and Antoine is hearing-impaired. Michelle and Antoine can communicate with each other, but do not understand the park staff person who is leading the hike.
- If you were Michelle or Antoine, how would you handle this situation?
- What are your expectations of the service you should receive?