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NCHPAD - Building Healthy Inclusive Communities

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Messages are Inconsistent


Coaches should make sure that their verbal and nonverbal messages are consistent. For deaf athletes, nonverbal messages are integral for communication. The facial expressions that are used while signing send as much information as do the manual signs. For example, when asking a question, a coach may fail to have an inquisitive look on the face. Therefore, the athlete might misinterpret the coach as yelling at him/her. For instance, a coach sends the team out to practice a drill. The coach expects one drill but an athlete practices another drill. The coach signs to the athlete, "What are you doing?" but does not have the facial expression that demonstrates a sincere question. The athlete might think that coach is signing, "WHAT ARE YOU DOING!?!" Hence, the athlete is upset because the player thought the drill was being done correctly, but instead perceives the coach to be angry. The coach wanted to help the athlete, but the nonverbal message sent to the athlete did not show that he/she was asking the athlete. To prevent these incidents, the coach could have sent the proper nonverbal message, and the athlete may have then received the message properly. Nonverbal messages must be consistent with the verbal or signed message.

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