Disability Related Questions
People with Physical and Mobility Impairments
- What are the walkways like? Are there any areas that are rugged or hilly terrain? Are there shorter routes that allow me to see a lot of animals in a short distance? How accessible are the exhibits? Some exhibits try to be natural such as a rough walkway, rocky or uneven surfaces - do you have any like that? If so, is there an easier route to see these animals? Since sometimes there are a lot of plants and rockwork in the way, where are the best viewing areas to see from a wheelchair? Usually these viewing areas are good for a person who is shorter or for children.
- Do you have a transportation system that goes around the park? Am I able to get off at different areas to see those exhibits and then get on a later tram? Is the transportation wheelchair-accessible?
- Do you rent items that can help people get around the zoo, such as wheelchairs, strollers, wagons, or electronic convenience vehicles?
People with Visual Impairments
- Are large-print maps available? Where can I pick one up when I arrive?
- Are handouts available in large print and Braille? Where can I pick one up when I arrive?
- Is there a guidebook in alternate formats? Where can I pick one up when I arrive?
- Are there tape recordings of the guidebook and handouts?
- Do you have recordings of animals and information about them? This might enhance the visit, especially if recordings are at the specific exhibits.
- Do you have a service animal policy? Some breeds of animals react very strongly to the presence of a dog or other animal. Special precautions are sometimes necessary to ensure the safety of the zoo's collection and the service animal itself.
- Are there any animal statues or animals cutouts available to touch? Where are they located? These statues and cutouts provide people with an idea of size and shape of animals, it might be difficult to see from a distance.
- Are viewing windows at different exhibits? Many exhibits include viewing windows for easier viewing of animals. Some exhibits include heat coils near the windows that encourage animals to lay up close during cooler weather.
People with Hearing Impairments
- Are assistive listening devices available for all narrated shows and tours? These devices enable more effective communication.
- Are sign-language interpreters available? Or should I make an appointment with someone? If so, who?
- Do you have a TTY available? Some facilities might have both public TTY's and ones that are used at a specific location such as a switchboard.