- Angie is a 19-year-old female who loves hockey. Angie has cerebral palsy and uses a wheelchair to get around. Angie's friends have surprised her with tickets to the Mighty Ducks game tonight. Angie calls ahead to make sure she has an accessible seat and is assured that she does. When Angie and her friends arrive at the arena, Angie finds that the accessible seats are actually separated from those of her friends. On top of this, when the people in front of Angie stand up during exciting moments of the game, Angie's line of sight is broken and she can't see the floor.
a. What would you do if you were Angie?
b. What accommodations could she request?
c. Was there any way to avoid this conflict? - Bill, age 28, has been playing tennis since he was 8 years old. Bill lost both of his legs in a car accident and uses a wheelchair to play and maneuver around. Bill has traveled to his sister's house in another state for the holidays. Bill's brother-in-law challenges Bill to a match at the local country club. Upon arriving, the manager of the country club feels that Bill will be a distraction to the other players who are members of the club. Bill assures the manager that he is quite capable of playing and shouldn't be a distraction to anyone else. The manager decides to allow Bill to play for today only, since after all, one or two matches won't hurt. While playing, Bill and his brother-in-law learn about a doubles tournament to be held this weekend at the country club. Today is the last day to register and pay fees for the tournament. While Bill and his brother-in-law are attempting to register for the doubles tennis tournament, the manager comes over and says, "Under no circumstances, will Bill be allowed to play. After all, we can't change the rules for everyone so we can't change them just for you." Bill tries to explain a modification that he can use to play in a "normal" tennis game that does not penalize other players for playing with or against him, that gives him no advantage over other players, and fits with normal tennis rules. The manager stands by his decision.
a. How do you handle this situation if you are Bill?
b. Is it worth your effort if you don't even live in the area?
c. What are Bill's rights in this instance? - Michelle and Antoine are on their honeymoon visiting a state park, where they decide they would like to participate in the interpretive hike, which shares important history about the park and surrounding area that they are visiting. Michelle is deaf and Antoine is hearing-impaired. Michelle and Antoine can communicate with each other, but do not understand the park staff person who is leading the hike.
a. If you were Michelle or Antoine, how would you handle this situation?
b. What are your expectations of the service you should receive?
