When including patrons with disabilities, staff may be responsible for any or all of the following:

• Good customer service. Welcoming and working with patrons of all abilities.
• Assessing or documenting the needs and requests of the patron with a disability.
• Willingness to be flexible and open about the inclusion of people with disabilities.
• Assisting the customer with the establishment of goals, an inclusion plan, or modifications if necessary.
• Keeping in communication with your supervisor as to how the program is going.
• Talking with other participants and helping the patron establish relationships.
• Reporting to your supervisor any concerns of the staff or other participants (in case additional training needs to take place).
• Providing for the needs of the customer, i.e. physically helping the patron, re-directing undesired behaviors, helping other participants understand the best way to communicate with patron, explaining directions or process in a way they understand, and making modifications for successful participation.
• When program is complete, discussing with supervisor about how he or she felt it went.
• Discussing any further details with supervisor.