Be Willing to File a Complaint
If the barrier you want the center to remove is covered under the ADA, you have the option of filing a formal, legal complaint with the United States Department of Justice. The process for filing a complaint is described on the Department of Justice website, http://www.ada.gov/enforce.htm
Month xx, xxxx
Dear Mr. Barrier:
I liked your facility, but I encountered some problems. I am writing to suggest possible solutions. Your center's accessibility was generally good. It has an accessible entrance and accessible parking. However, I had difficulty maneuvering my wheelchair in the locker room between the benches and the lockers. The aisles should be at least 36 inches wide, and simply removing some of the benches may solve this problem. In addition, though the stalls in the restrooms were large enough, they were difficult to use without a raised toilet and grab bars. A raised toilet and grab bars could easily be added. The biggest issue I had was the lack of accessible exercise equipment. This would include equipment that I am able to use with my upper body, such as a hand cycle-type ergometer. I would also like to be able to use some equipment that doesn't require me to transfer out of my wheelchair to use, such as strength training equipment with swing-away seats. I am enclosing information about accessible exercise equipment as well as how to make the changes in your restroom.
Please seriously consider purchasing equipment that I (as well as many others) can use, such as a hand cycle-type ergometer and equipment with swing-away seats. This new equipment, along with improvements to the locker room and restroom, would make your facility more accessible to people with disabilities and more compliant with the Americans with Disabilities Act. These improvements would also make your facility more attractive for others in the community and could increase your membership.
I look forward to hearing from you in the next four weeks.