Provide training for staff that incorporates the following:
- Discusses potential accommodations for individuals with disability, making sure to emphasize potential resources at the worksite
- Participate in mock situations where staff problem solve for various patients and situations
- Practice appropriate communication etiquette that avoids stereotyping and uses clear, respectful language
- Cultural competence
- Disability etiquette
As requested by the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act, make sure your healthcare setting features the following characteristics:
| Accessible parking spaces, curb ramps/cuts, and/or loading zones at building entrance | Accessible, stairs-free route(s) from parking and loading zones up to building entrance |
| Doorways wide enough to ensure safe and accessible passage by individuals using mobility aids | Accessible routes of travel into and throughout buildings |
| Restrooms that have adequate maneuvering space for wheelchairs around toilets, grab bars mounted next to and behind toilets, and accessible lavatories | Drinking fountains, public telephones, and service counters low enough for an individual who uses a wheelchair or scooter or is of short stature to use with functional ease |
| No objects protruding into routes of travel that would pose a hazard for someone who is blind or has limited vision | Signage with Braille and raised tactile text characters at office, elevator, and restroom doors/entrances |