Designing a System of Quality Care by Anne Cohen-Grey

The “managed care” system was originally developed in the late 1920’s to provide comprehensive health care to families in the lumber, mining, and railroad industries at a set cost. Enrollees paid a fee to physicians, who then provided care based on an agreement.

The challenge for the health care system is to understand the dynamics of providing people-centered services to consumers who are diverse in terms of type of disability and ethnocultural background; and knowledgeable health-care consumers. How does the health-care system utilize that knowledge on behalf of both their health and efficient health-care delivery?

Read the entire article at http://www.ncpad.org/324/1949/Designing~a~System~of~Quality~Care.